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Terms of Service for Mexico Relocation

By using this website and purchasing a Mexico Relocation package, I agree to the following:

Credit Card Authorization

I authorize charges to my credit card, listed on the checkout page, as well as any other card provided to Company via payment links (if using multiple credit cards), in accordance with the payment schedule and conditions above, for the deposit of $1,500 per person as well as to cover any other payments outlined in the agreement if not paid by other means. ALL PAYMENTS ARE NONREFUNDABLE in accordance with our refunds and chargeback policy below.


RECITALS

Company and Client are hereinafter sometimes referred to individually as a “Party” and collectively as the “Parties”.

WHEREAS, Company is in the business of providing international relocation consulting, immigration assistance coordination, and related advisory services;

WHEREAS, Client desires to engage Company to provide such services in connection with Client’s potential relocation; and

WHEREAS, Company is willing to provide such services to Client, and Client is willing to receive such services from Company, subject to the terms and conditions set forth in this Agreement.

NOW, THEREFORE, in consideration of the mutual covenants and promises contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties agree as follows:

I. Definitions

  1. “Services” shall mean the specific relocation, immigration coordination, and advisory services selected by the Client from the Service Packages offered by Company, as detailed in Appendix A (Service Packages and Scope of Services) attached in your client agreement and incorporated herein by reference.
  2. “Partner(s)” shall refer collectively to the legal, immigration, and accounting professionals in their respective countries that we engage on Client’s behalf or refer Client to, in their own capacity, to fulfill on packages outlined in Appendix A or additional services recommended to Client upon consulting with them about their needs.
  3. “Service Package” shall refer to the distinct tiers of Services offered by Company, referenced in Appendix A of your client agreement, each with a defined set of inclusions and fees.
  4. “Government Fees” shall mean any and all fees, charges, or duties levied by any governmental, consular, or administrative body in relation to the Client’s immigration, visa, or residency application process. These are not included in the Service Fees payable to Company.
  5. “Confidential Information” shall mean all non-public information disclosed by one Party to the other, including but not limited to client personal data, financial information, business strategies, and proprietary processes of Company.
  6. “GDL” shall refer to Guadalajara, Jalisco, Mexico.
  7. “Balance” shall mean the total Service Package fee less the initial Deposit outlined in IV.B

II. Scope of Services and Company’s Role

  1. Company shall provide to Client the Services corresponding to the Service Package selected by the Client, as detailed in Appendix A (“Service Packages and Scope of Services”), which is attached hereto and expressly incorporated into this Agreement by reference.
  2. Client Acknowledgment of Company’s Role: Client acknowledges and agrees that Company provides consulting, coordination, and advisory services. Company is not a law firm, accounting firm, or registered immigration advisory service. Company does not directly provide legal, tax, or immigration advice. As part of its Services, Company may, on behalf of or in consultation with the Client, engage or recommend qualified and licensed independent third-party legal, tax, or immigration professionals to provide specialized advice and services. The ultimate responsibility for any advice or services rendered by such third-party professionals rests solely with those professionals, who are not employees or agents of Company.
  3. The Services are limited to those expressly described in the selected Service Package in Appendix A. Any services not explicitly listed in Appendix A are considered out-of-scope and may be provided, at Company’s sole discretion, under a separate written agreement and/or at Company’s then-current “preferred client” hourly rate or as otherwise agreed in writing.
  4. Client acknowledges that Government Fees are not included in the fees for any Service Package and are the sole responsibility of the Client. Company may provide estimates of such Government Fees, but these are for informational purposes only and subject to change by the relevant government authorities.
  5. Specific inclusions for each Service Package are detailed in Appendix A.

III. Client Obligations and Responsibilities

  1. Client shall provide, in a timely, accurate, and complete manner, all information, documentation, and cooperation reasonably requested by Company, its Partners or required by any government authority or third-party professional for the provision of the Services. Client warrants the truthfulness and accuracy of all information and documents provided.
  2. Client is solely responsible for their own transportation to and from any required appointments or locations, and for their own lodging and incidental expenses during the relocation process, unless such items are explicitly stated as an inclusion within their selected Service Package as detailed in Appendix A.
  3. Client understands and agrees to attend all scheduled appointments (e.g., consulate, immigration) punctually. Failure to do so may result in delays or adverse outcomes for which Company shall not be responsible.
  4. Client is responsible for ensuring they meet the underlying eligibility requirements for any visa, residency, or immigration benefit sought, based on the advice of engaged legal or immigration professionals where applicable.
  5. Client agrees to inform Company immediately of any changes in their circumstances that may affect their eligibility or the provision of Services (e.g., change in marital status, employment, criminal record).

IV. Fees, Payment Terms, and Refunds

  1. Client agrees to pay Company the fees corresponding to the selected Service Package as set forth in Appendix A.
  2. A non-refundable deposit of One Thousand Five Hundred US Dollars (USD $1,500.00) per person (the “Deposit”) is due and payable by Client to Company upon execution of this Agreement to initiate Services, including initial document review and preliminary eligibility assessment.
  3. The payment schedule for the Balance (defined as the total Service Package fee less the Deposit) is as follows:
  4. First Installment: Thirty-five percent (35%) is due after preliminary document review, before scheduling their Consulate appointment (typically within 3-7 business days of initiating this agreement)
  5. Second Installment: Fifty percent (50%) of the Balance is due after scheduling Client’s first immigration and/or consulate appointment, two (2) weeks prior to said appointment.
  6. Final Installment: Fifteen percent (15%) of the Balance is due upon the Client receiving their official residence card in GDL.
  1. Full-Pay Discount: a discount of up to ten percent (10%), maximum of one thousand US Dollars (USD $1000.00) will be applied if the total Service Package Balance fee is paid in full via ACH transfer or bank wire by the First Installment due date.
  1. Non-Refundable Payments and Chargeback Policy: All payments made to Company under this Agreement, including the Deposit and all subsequent installments, are non-refundable once paid. This is irrespective of the outcome of any application or if the Client chooses to discontinue the Services for any reason. Client agrees not to initiate any chargebacks for fees legitimately earned and due under this Agreement. In the event Client initiates a chargeback that Company deems unwarranted or fraudulent, Client agrees that Company may pursue all available legal and equitable remedies to recover the outstanding amounts. This includes, but is not limited to, reporting the Client to chargeback abuser databases and engaging collection agencies. Client shall be responsible for all costs incurred by Company in recovering such amounts, including reasonable attorneys' fees, court costs, and collection agency fees.
  2. Acceptable payment methods for the Deposit include credit card, ACH transfer, bank wire, or cryptocurrency (BTC, USDT, or ETH). The remaining balance payments are acceptable via ACH transfer, bank wire, paper check, or cryptocurrency. Credit card may be used for Balance payment, at Company’s discretion, with a fee of up to 4% added.
  3. All payments made via cryptocurrency shall be subject to a two and one-half percent (2.5%) processing fee, which will be added to the payment amount due.
  4. All fees are quoted in US Dollars. Client is responsible for any bank charges, foreign exchange fees, or currency conversion fees associated with payments if transferring from another country or currency.
  5. Late payments may incur interest at a rate of 1.5% per month (or the highest rate permitted by applicable law, whichever is higher) on the outstanding overdue balance, calculated daily and compounded monthly, and Company reserved the right to withhold services at its discretion when payment schedule is not met by Client.

V. Term and Termination

  1. This Agreement shall commence on the Effective Date and shall continue until the completion of all Services under the selected Service Package, or until terminated earlier in accordance with the provisions of this Section V.
  2. Company may terminate this Agreement with immediate effect upon written notice to Client if Client:
  3. Fails to make any payment when due and such failure continues for seven (7) calendar days after written notice thereof from Company;
  4. Materially breaches any other provision of this Agreement and fails to cure such breach within fourteen (14) calendar days after written notice thereof from Company; iii.Provides false, misleading, or incomplete information material to the Services or Client’s eligibility.
  1. Client may terminate this Agreement by providing written notice to Company, only upon:
    1. Changes in immigration policy that render this agreement unable to be fulfilled, only in the event that Company is unable to arrange alternative methods of obtaining the results for Client for the same price or within 20% of the agreed upon amount, within 120 days of the original estimated timeline. For example, if due to no fault or omission of the Client, immigration policy changes in their destination such that the original means of qualification (like savings, income, or investment) no longer qualifies them for a visa, Company will find an alternative means of obtaining a similar visa in their destination country, such as forming a corporation in that country to sponsor them, within 20% of the original agreed upon investment. It is at Company’s discretion to provide this alternative qualification service or end the agreement, with all fees paid to-date being retained by the Company, as per IV.D above.
    2. Permanent disability of Client, not previously known to Client, rendering them unable to physically complete the immigration process, or death of Client, resulting in the same.
  2. Client may terminate the agreement without cause for any other reason, by notifying Company in writing, but the full agreed upon investment of Client’s service package will become immediately due and payable at that time, and all payments made to-date will also remain Company’s, as per IV.D above. At that time Company will discontinue the performance of services for Client as quickly as reasonably possible.
  3. Upon termination of this Agreement for any reason, Client shall remain liable for all fees due and payable for Services rendered, work performed, or costs incurred by Company up to the date of termination, in accordance with the non-refundable payment policy stated in Section IV.D. No refunds of any fees paid shall be issued to Client upon termination by either Party.
  4. Survival. Sections IV (Fees, Payment Terms & Refunds), V (Term & Termination), VI (Limitation of Liability & Disclaimer of Guarantees), VII (Confidentiality), VIII (Governing Law & Dispute Resolution), IX (Data Security & Limitation of Liability), X (Force Majeure), XI (Entire Agreement & Amendments), XII (Notices), XIII (Severability), XIV (Assignment), XV (Relationship of the Parties), XVI (No Waiver), XVII (Headings), and any other provisions which by their nature should survive, shall survive the termination or expiration of this Agreement.

VI. Limitation of Liability and Disclaimer of Guarantees

  1. Independent-Contractor Partners: Company engages all third-party professionals (“Partners”) as independent contractors.  While we carefully select and coordinate with these Partners, Company does not control their methods or day-to-day operations.
  2. No Guarantee; No Vicarious Liability: Client understands that Company cannot guarantee the outcome, timing or quality of any services performed by its Partners.  Company will not be responsible for any act or omission of a Partner beyond our coordination role, nor will Company be vicariously liable for Partner conduct.
  3. Limitation of Liability: Except for claims arising from Company’s own gross negligence or willful misconduct, Company will perform its consulting and coordination services with professional diligence and care.  In no event will Company’s total liability (including any claim based on a Partner’s work) for all claims, losses or expenses of any nature—whether arising in contract, tort (including negligence), statute or otherwise—exceed the total Service Fees actually paid by Client under this Agreement for the specific Service Package giving rise to the claim.
  4. Exclusion of Consequential and Other Damages: To the fullest extent permitted by applicable law, Company, its officers, directors, employees, agents and Partners shall not be liable for any indirect, incidental, special, punitive or consequential damages, including but not limited to loss of profits, business interruption or loss of data, even if Company has been advised of the possibility of such damages.
  5. Specific Exclusions: Company and its Partners shall not be responsible for any delays, errors or failures resulting from:
    1. Client’s failure to provide timely, accurate or complete information;
    2. Client-directed actions or decisions;
    3. Any act, omission or advice of a Partner; or
    4. Events beyond Company’s reasonable control (e.g., force majeure).
  6. Partner-Claim Indemnification: Client agrees to defend, indemnify and hold harmless Company from any claim, liability or expense (including reasonable attorneys’ fees) arising out of or relating to services performed by a Partner, provided that such services were engaged by Company at Client’s direction or with Client’s consent.
  7. Disclaimer Regarding Professional Advice: Client explicitly acknowledges that Company is a consulting firm and not a provider of legal, financial, tax, or immigration advice. All such specialized advice will be provided by appropriately qualified and licensed third-party professionals. Company’s role is to facilitate access to and coordinate with these professionals as part of the Services, where applicable. Client is encouraged to seek independent legal and financial counsel.

VII. Confidentiality

  1. Each Party (the “Receiving Party”) shall keep confidential and shall not disclose to any third party any Confidential Information of the other Party (the “Disclosing Party”) obtained in connection with this Agreement, other than for the performance of Services hereunder. 
  2. The Receiving Party shall use Confidential Information of the Disclosing Party solely for the purpose of fulfilling its obligations under this Agreement, including sharing necessary information with engaged third-party professionals with Client’s explicit or implied consent for the provision of Services.
  3. The obligations of confidentiality shall not apply to any information that: (i) is or becomes publicly known through no wrongful act of the Receiving Party; (ii) was rightfully in the Receiving Party’s possession prior to disclosure by the Disclosing Party, free of any obligation of confidence; (iii) is independently developed by the Receiving Party without reference to or use of the Disclosing Party’s Confidential Information; or (iv) is required to be disclosed by law, regulation, or valid court order, provided that the Receiving Party gives the Disclosing Party prompt written notice of such requirement (to the extent legally permissible) to allow the Disclosing Party to seek a protective order or other appropriate remedy.

VIII. Governing Law and Dispute Resolution

  1. This Agreement and all matters arising out of or relating to this Agreement shall be governed by and construed in accordance with the internal laws of the State of Texas, United States of America, without giving effect to any choice or conflict of law provision or rule that would cause the application of the laws of any jurisdiction other than the State of Texas.
  2. Any dispute, claim, or controversy arising out of or relating to this Agreement, or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by final and binding arbitration in Austin, Texas, before a single arbitrator.
  3. The arbitration shall be administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules then in effect. The arbitrator’s award shall be final and binding, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
  4. The Parties agree that arbitration shall be the sole and exclusive remedy for any disputes arising out of this Agreement. Each Party hereby knowingly, voluntarily, and intentionally waives any right it may have to a trial by jury in respect to any litigation (including but not limited to any claims, counterclaims, cross-claims, or third-party claims) arising out of, under, or in connection with this Agreement.
  5. The prevailing Party in any arbitration or litigation to enforce the arbitration award shall be entitled to recover its reasonable attorneys’ fees and costs from the non-prevailing Party.

IX. Data Security & Limitation of Liability

  1. Client Data. “Client Data” means any personal or business information (e.g. passports, forms, IDs) that Client submits to Company.
  2. Security Measures. Company will employ commercially reasonable administrative, technical and physical safeguards to protect Client Data while it resides on Company’s systems.
  3. Third-Party Channels. Client acknowledges that certain governmental, immigration or other external systems (including email, fax, messaging apps or portals not controlled by Company) may lack equivalent security measures. Company assumes no responsibility for how such third parties handle or protect data once it leaves Company’s environment.
  4. Disclaimer of Liability. EXCEPT FOR COMPANY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, COMPANY SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGE OR EXPENSE ARISING OUT OF OR RELATING TO ANY UNAUTHORIZED ACCESS, BREACH OR LEAK OF CLIENT DATA, WHETHER OCCURRING WITHIN OR BEYOND COMPANY’S CONTROL.
  5. Limitation of Damages. IN NO EVENT SHALL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS OR BUSINESS INTERRUPTION), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
  6. Notification. If Company becomes aware of an actual or suspected breach of Client Data on its systems, it may notify Client promptly.

X. Force Majeure

Neither Party shall be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control and without its fault or negligence, including but not limited to acts of God, war, terrorism, civil unrest, strikes or labor disputes, embargoes, government orders or restrictions (including travel restrictions or consulate closures), pandemics, epidemics, natural disasters, or other significant disruptions (a “Force Majeure Event”). The affected Party shall give prompt written notice to the other Party of such Force Majeure Event and shall use commercially reasonable efforts to resume performance as soon as practicable.

XI. Entire Agreement and Amendments

  1. This Agreement, including all Appendices attached hereto (namely Appendix A: Service Packages and Scope of Services), constitutes the entire understanding and agreement between Company and Client with respect to the subject matter hereof and supersedes all prior and contemporaneous agreements, discussions, negotiations, representations, and warranties, whether oral or written, between them.
  2. No amendment, modification, waiver, or termination of any provision of this Agreement shall be effective unless in writing and signed by duly authorized representatives of both Company and Client.

XII. Notices

All notices, requests, consents, claims, demands, waivers, and other communications hereunder (each, a “Notice”) shall be in writing and addressed to the Parties at the addresses set forth on the first page of this Agreement (or to such other address that may be designated by the receiving Party in writing in accordance with this Section). All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), or certified or registered mail (in each case, return receipt requested, postage prepaid). A Notice is effective only (a) upon receipt by the receiving Party, and (b) if the Party giving the Notice has complied with the requirements of this Section.

XIII. Severability

If any term or provision of this Agreement is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, or unenforceable in any jurisdiction, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination, the Parties shall negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible in an acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.

XIV. Assignment

Neither Party may assign any of its rights or delegate any of its obligations hereunder without the prior written consent of the other Party, which consent shall not be unreasonably withheld, conditioned, or delayed. Any purported assignment or delegation in violation of this Section shall be null and void. No assignment or delegation shall relieve the assigning or delegating Party of any of its obligations hereunder unless the other Party explicitly agrees otherwise in writing.

XV. Relationship of the Parties

Nothing in this Agreement shall be construed to create a partnership, joint venture, employment, or agency relationship between Company and Client. Client is engaging Company as an independent contractor. Neither Party shall have any authority to enter into any agreements, commitments, or obligations on behalf of the other Party, or to bind the other Party in any respect whatsoever.

XVI. No Waiver

No waiver by either Party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the Party so waiving. No failure to exercise, or delay in exercising, any right, remedy, power, or privilege arising from this Agreement shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power, or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power, or privilege.

XVII. Headings

The headings in this Agreement are for reference only and shall not affect the interpretation or construction of this Agreement.

General Exclusions for All Packages (unless explicitly stated above as an inclusion):

  1. Government fees (e.g., consulate appointment fees, residency card fees - estimated $50 for consulate, $300-$500 per person for residency card, subject to change by government).
  2. Client’s international and domestic airfare or other transportation to/from GDL or consulate appointments (except for specified airport transfers in Gold/Platinum).
  3. Client’s meals and daily living expenses (except where private chef is included in Platinum). Travel insurance, health insurance.
  4. Costs associated with obtaining personal documents (e.g., passport renewal, birth certificates, police clearances, apostilles, translations not specified).
  5. Fees for any third-party professionals (e.g., lawyers, accountants, translators) unless explicitly stated as covered by Company within the package.
  6. Where Company coordinates such services, Client will be responsible for the direct fees of those professionals unless otherwise specified. Any services not expressly listed in the selected package description.